PHILOMÉN
 OUR SWIMWEAR IS MADE OF 'GHOST' FISHING NETS FROM THE OCEANS
 WORLDWIDE SHIPPING
 

Return & Exchange



RETURN POLICY

We hope you love your new Philomén swimsuit, but if for any reason you are unsatisfied with your purchase, we will gladly accept your return in case the following conditions are met:

Please keep in mind that:

Do you want to do an return? Please follow these steps:

Please keep in mind that Philomén is not responsible for packages that are lost or damaged during shipment, or for locating lost or stolen packages once they have been delivered.

Please also keep in mind that Philomén is not responsible for replacing packages sent to incorrect addresses, as entered by the customer, so please make extra sure that you entered the right shipping address before placing the order.

Additionally, items will not be refunded in case the item had been wrongly damaged.

Please also keep in mind that sale items and items purchased with a discount code, are all final sales and are not eligible for return.

For returns we need you to provide us with the bank account name and number which with you made the purchase. We’ll send back the returned item’s value to that address.

EXCHANGE POLICY

You purchased the wrong size? It happens. We will gladly exchange your swimsuit in case the following conditions are met:

Please keep in mind that:

Do you want to do an exchange? Please follow these steps:

Please keep in mind that Philomén is not responsible for packages that are lost or damaged during shipment, or for locating lost or stolen packages once they have been delivered.

Please also keep in mind that Philomén is not responsible for replacing packages sent to incorrect addresses, as entered by the customer, so please make extra sure that you entered the right shipping address before placing the order.

Additionally, items will not be exchanged in case the item had been wrongly damaged.

DAMAGED OR FAULTY ITEMS

In case you receive an item not matching your order or the item is damaged, please let us know as soon as possible, but at least within 14 days of delivery, by sending an email to contact@philomen.eu. Make sure to include your order number, contact information and a picture of the faulty product. We will get back to you as quickly as possible to sort out the problem.

Once we receive the returned item, inspect and deem it faulty, we are going to exchange it for the correct item and ship the correct product to you. In case the item is faulty, we will refund you the shipping charges, so please keep your postage receipt. Philomén is not responsible for any damages after the first time the item was put in the washing or drying machine.